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Want to complain about a Frontier flight delay, ask a question about your itinerary, or get help over the phone? Well, if you call the carrier’s phone number, you won’t get a company agent. No one will talk to you now.
According to information published in Travel Weekly, Frontier changed its customer support last week and the airline’s phone number (801) 401-9000 now only provides contact options for customers.
“We operate our airlines as efficiently as possible and offer the lowest fares in the industry. We want our customers to be efficient, too, which is why we make it easy to find what they’re looking for on FlyFrontier.com or our mobile app. We also have a chat service.
While Frontier recently made a big announcement about its $599 unlimited airfare, some customers have noticed a change in customer service on social media and are complaining about the update. A Twitter user He recently wrote about this measure: “For some things people need it, and I can’t find it all day in this chat option.”
Frontier joins other carriers that do not offer phone support. “We have found that most customers prefer to communicate through digital channels,” the service provider said. And they explained more about their other communication channels: “Customers can visit our website and interact initially with a chatbot that answers common questions. If you need live agent support, we have live chat available 24 hours a day / 7 days a week. Customers can chat with us through our usual social media channels and WhatsApp.
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By taking this step, Frontier is now the largest airline in the United States that does not offer telephone customer support. They offer other means of communication, and there are other airlines that you can call.
Frontier’s current customer service options
Frontier fares are incredibly attractive, with nonstop flights to Jamaica starting at just $99 or Chicago to Miami from $69. But what if something goes wrong, your itinerary changes, your flight is canceled or you need to catch up? You can’t do it over the phone, but the provider has other means of communication.
You can access Frontier via:
- Chat: They have a chat service powered by artificial intelligence, and a chatbot helps first and provides relevant information. If the customer is not satisfied, the chatbot will ask a representative to join the chat for help.
- Email: Customers can email with questions or feedback. Travelers should fill out a quick form and select a category for the question and wait for an answer.
- File a Complaint: As with the email helpline, the customer fills out the form and submits the complaint through the Frontier platform.
Frontier has a Frequently Asked Questions section where you can find more information about Frontier services. There are instructions on how to cancel a reservation, how to use flight credits, check flight status or learn about your flight experience.
Airlines that provide telephone assistance
Although no phone assistance has become commonplace in the travel industry and sometimes this method is not ideal as it can take hours to reach a customer agent, it may be a relief for some travelers to know that other major airlines still exist. Pay such attention.
These airlines still offer telephone assistance:
- American Airlines Travelers can call 800-433-7300 for reservations and ticket changes.
- United Airlines: The carrier’s customer contact center can be reached at 1-800-UNITED, 1 (1-800-864-8331).
- Delta Air Lines: Customers can reach an agent by calling 800-221-1212.
- Southwest Airlines: This airline can be reached at 1-800-I-FLY-SWA (1-800-435-9792) for general inquiries and has other numbers for specific requirements.
- JetBlue Airlines: Call customer service agents at 800-538-2583.
The English services work 24/7, and loyalty program members have different phone numbers that they can reach multiple times for special attention.
Traveler alert: Don’t forget travel insurance for your next trip!
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This article originally appeared on TravelOffPath.com